
About Us
We've spent most of our professional careers in the highly dynamic video games industry, starting from entry level roles and growing into highly effective executives. We've surfed countless sea-changes, going back to the beginnings of the online world and navigated everything from fundamental shifts in media, to platform transitions to the emergence of free-to-play.
We’ve led varied organizations across different disciplines; Development, Marketing, Distribution, Product and Operations. We’ve worked at EA Sports, Sony, Activision, Scopely, Zynga and Maxis (to name a few) and along the way we’ve had leadership roles in The Sims, EA’s NHL and NBA franchises, Pogo.com and Call of Duty Mobile. Through those experiences, we’ve been exposed to the work of industry legends, household names in the games industry, and we’ve learned a tremendous amount from them.
About Our Framework
Our proprietary framework draws on over 50 combined years in management and leadership across games, interactive, tech, and entertainment. It includes hundreds of pages of principles, learnings, tools, and case studies. Some of this content fuels Scout, our AI coaching assistant and all of it is available to clients through face-to-face coaching and our extensive learning site.
At a high level, the Craftbridge Coaching Framework is built on four elements: Universal Principles, Development Areas, Parables, and Tools.
Universal Principles
There are principles and skills we've found to be so consistently applicable, they have their own space in our framework.
Operating with Intent
Everything is easier with aligned intent; everything is a struggle without it. Even when you think it's understood, it almost always needs clarifying — again and again.
Seeing the Spectrum
We often operate as if the world offers only a few discrete choices. It doesn't, and recognizing this may be the most fundamental skill that separates effective leaders from everyone else. Decisions are points on a spectrum; there are almost always more options than initially appear.
Applying Altitude
Things are happening at different altitudes all around us: in board rooms and scrums, in strategy and implementation, by VPs and coordinators. Viewing the world through these altitudes, and understanding how the principle applies to everything from org design to order of operations, helps leaders provide clarity for the entire team.
Leveraging Strategy
Strategy may be the most misunderstood tool in leadership. Understanding the difference between the beliefs, assumptions, and choices that lead to a plan versus the articulation of the plan itself is the difference between leading a scalable, aligned team and one that can't stay on course.
To Learn More, Schedule a Consultation
Development Areas
Most of our coaching happens here. We work with you to identify the area of growth that unlocks you and your team, then focus our principles, tools, and parables there for maximum leverage.
Team Dynamics Getting the right outcome starts with the right team and the focus to forge it into a working unit. We help you see your team through new lenses, analyze dynamics and communication, and elevate from problem-solver to ringmaster.
Goal and Strategy Alignment
If you don't know what you're solving for, all paths look equal. Team friction comes from misalignment more often than you'd expect, even in experienced teams. Most leaders underestimate how frequently realignment needs to happen, sometimes at virtually every level of altitude.
Problem Assessment and Identification
The most efficient use of your team's time is solving the right problems. We use altitude exercises to surface the real issues, and provide tools that build a shared vocabulary so your team can identify the problems that truly matter.
Solution Management
Identifying the underlying problem is one skill. Guiding an organization to actually solve it — using critical thinking, divergent thinking, order of operations, and more — is another. We help you develop both, in yourself and across your team.
Leadership Communication
Leaders drive culture by the way they interact. They keep teams productive by understanding communication styles across team members and fellow leaders. Managing communication drives team chemistry and effectiveness. It is one of the best ways to develop next-level leaders.
Operational Execution
Succeeding is hard. It takes vision, timing, and guts. But not failing? That's actually straightforward. We've seen great ideas wasted because teams couldn't get out of their own way, or lacked the rhythms, disciplines, and ruthlessness needed to focus on achieving great things.
This is often the easiest lever to move, and can have the biggest impact.
See for yourself — try Scout, our AI coaching assistant trained in the framework.
Parables
All of our principles and skills, whether Universal or Development Area-focused, come with Parables. Parables are case studies we've lived through with leaders and legends of the industry, where we've seen these ideas applied and learned their power.
We frequently teach by metaphor. Our case studies come from games, organizations, and people you may know or have heard of. Looking back on the defining pivots of products you've heard of, played, or used makes everything more meaningful, more intimate, and more interesting.
Tools
We also provide tools our clients can use to:
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Understand team roles and communication styles
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Navigate problem spaces
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Build execution rhythms and disciplines
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Delegate and monitor effectively
We've built and shipped successful products at great companies, but what makes us different is that we've studied how it happened just as carefully. These tools come from that experience: the patterns behind teams that execute, the disciplines that keep them focused, and the leadership that holds it all together.
Rob Martyn

30-year Studio, Ops and Production leader
Org & Team Building and Development • Management & Leadership Development • Multi-studio Game Production • Studio Leadership • Multi-discipline Org Leadership
Rob is a technology, organizational and operational change agent for market leaders, from early online giants (AOL) to early game console legends (EA Sports) to market changers (The Sims) to multimedia pioneers (Living Books) to Free-to-Play breakouts (Tiki Solitaire Tripeaks) to modern-day super-franchises (Call of Duty Mobile)
He's a mentor, manager and leader in genres ranging from Edutainment to Sports to Simulations to Casual to Mid-core.
He's held a number of studio/business leadership roles in many disciplines, including: Production, Product, Marketing and UA, Operations and Finance.
Influential Leaders/Coaches:
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Jay Leve
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Don Mattrick
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Steve Case
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Bing Gordon
- Monte Finefrock
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Jimmy Shin
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Mark Schlichting
Leadership "Go-Tos": Books & Media
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The Soul of a New Machine - Tracy Kidder
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Einstein's Dreams - Alan Lightman
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Understanding Comics - Scott McCloud
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The Creative Act - Rick Rubin
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Turn the Ship Around - David Marquet
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Founding Brothers - Joseph J. Ellis
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The West Wing (seasons 1-3) - Aaron Sorkin

25-year games production & Product Management Executive
Organizational Leadership • Culture Building • Org Design • Product Management • Game Production • UX/UI Design • Social Systems • Free-To-Play • Subscriptions
Jaim is a tried and tested organizational and product leader, best known for leading the studio at GSN Games that brought you Tiki Solitaire Tripeaks, the mobile game that used innovative social play to vault into the top 50 grossing charts, and establish Solitaire as a top-tier genre.
After breaking into Video Games in Community roles, Jaim developed a dedication to developing games and services rooted in what fulfills customer needs; learning how to craft win-win strategies where customers are fans of your product who are delighted to pay for it.
Jaim began managing people and teams early in his career, quickly realizing that the “usual” management playbooks and philosophies are insufficient, even counterproductive. He spent years studying, crafting and proving out better ways of leading, ones that build trust and get results. With these in hand, Jaim has assembled and grown highly effective teams at every step on his journey, from roles in Production into Product Management to Studio Leadership to Marketing.
Jaim Friesen
Influential Leaders/Coaches:
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Steve Kerr
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Bill Walsh
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Rob Martyn
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John Wooden
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Simon Sinek
Leadership "Go-Tos": Books & Media
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Built to Last/Good to Great - Jim Collins
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Tribal Leadership - Kogan, King, Fischer-Wright
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Leaders Eat Last - Simon Sinek
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Drive - Daniel H. Pink
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So Good They Can't Ignore You - Cal Newport
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Ted Lasso - AppleTV+
